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LIBRO DE RECLAMACIONES

Editorial Crecer S.A.C.
RUC: 20546408036

POLÍTICA DE PRIVACIDAD DEL LIBRO DE RECLAMACIONES

1. Introducción

EDITORIAL CRECER S.A.C. está comprometida con la protección de la privacidad y seguridad de los datos personales de los usuarios que utilizan nuestro Libro de Reclamaciones disponible en Libro de reclamaciones – Editorial Crecer.

En cumplimiento con la Ley de Protección de Datos Personales (Ley N° 29733) y su Reglamento (Decreto Supremo N° 003-2013-JUS), detallamos en este documento cómo recopilamos, utilizamos, almacenamos y protegemos sus datos personales.

2. Datos personales recopilados

Al completar el Libro de Reclamaciones, recopilamos los siguientes datos personales:

• Datos de identificación: Nombre y apellidos.

• Datos de contacto: Correo electrónico, número de teléfono y dirección.

• Datos de la reclamación: Detalles sobre el reclamo o queja presentada.

El usuario garantiza que los datos proporcionados son veraces, completos y actualizados.

3. Finalidad del tratamiento de datos

Los datos personales recogidos a través del Libro de Reclamaciones serán utilizados exclusivamente para los siguientes fines:

• Registrar y gestionar su reclamación o queja de acuerdo con el Código de Protección y Defensa del Consumidor (Ley N° 29571).

• Responder a su solicitud en los plazos establecidos por la normativa vigente.

• Contactarlo en caso de ser necesario para solicitar información adicional o comunicar la respuesta a su reclamo.

• Cumplir con nuestras obligaciones legales ante entidades reguladoras, como el Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (INDECOPI).

No utilizaremos sus datos para fines comerciales ni publicitarios sin su consentimiento previo.

4. Almacenamiento y seguridad de los datos

Sus datos personales serán almacenados en una base de datos segura y confidencial, con acceso restringido únicamente al personal autorizado de Editorial Crecer. Implementamos medidas de seguridad técnicas y organizativas para proteger sus datos contra accesos no autorizados, pérdidas, alteraciones o usos indebidos.

Los datos proporcionados serán conservados por un período mínimo de dos (2) años, conforme a lo establecido en la normativa vigente.

5. Confidencialidad y cesión de datos

Los datos proporcionados en el Libro de Reclamaciones son confidenciales y no serán compartidos con terceros, excepto en los siguientes casos:

• Cuando sea requerido por INDECOPI u otra autoridad competente.

• Si es necesario para el cumplimiento de una obligación legal o reglamentaria.

Bajo ninguna circunstancia venderemos, alquilaremos ni comercializaremos sus datos personales.

6. Derechos del usuario

Como titular de los datos personales, usted tiene derecho a:

• Acceder a su información personal y conocer cómo está siendo tratada.

• Rectificar sus datos si son incorrectos o están desactualizados.

• Solicitar la cancelación o eliminación de sus datos cuando ya no sean necesarios para los fines mencionados.

• Oponerse al tratamiento de sus datos en determinadas circunstancias.

Para ejercer estos derechos, puede enviar una solicitud escrita a nuestro correo electrónico: gerencia@editorialcrecer.com,

con el asunto “Ejercicio de Derechos ARCO”.

7. Modificaciones a esta Política de Privacidad

Editorial Crecer se reserva el derecho de modificar esta Política de Privacidad en cualquier momento para adaptarla a cambios normativos o mejoras en nuestros procesos. Cualquier actualización será publicada en nuestra página web.

8. Contacto

Si tiene consultas sobre esta Política de Privacidad o sobre el tratamiento de sus datos personales, puede contactarnos a través de:

• Correo: gerencia@editorialcrecer.com

• Teléfono: (511) 424 6774

• Dirección: República de Portugal 469, Breña

Este documento garantiza que el tratamiento de datos en el Libro de Reclamaciones de Editorial Crecer cumple con las normativas vigentes y protege la privacidad de los usuarios.

Somos una empresa peruana dedicada exclusivamente a incentivar en los niños y jóvenes el amor por la lectura a través de nuestros libros, pensados en el desarrollo integral de los estudiantes.